About Us
Connectifi brings application interoperability to the cloud, enabling applications to securely share data and functionality from anywhere - across browsers, mobile, desktop containers, and native. Connectifi provides organizations and platforms with the infrastructure to build and grow their ecosystems through interoperability while maintaining complete control over their security, data, and application technology.
We are an engineering-centric early stage startup focused on providing a best in class platform for our customers to build their ecosystems on. We like automation, learning and being curious, and making things.
We’re a fully remote company which brings many benefits for flexibility in time and location. This does require that team members also are strong communicators and are self-motivated and self-regulating.
Job Description
As a Customer Support Engineer at Connectifi, you will play a vital role in assisting our customers with technical inquiries, troubleshooting issues, and ensuring their overall satisfaction. You'll work closely with both customers and our engineering team to resolve implementation challenges and provide guidance on how to maximize the benefits of our solutions.
Key Responsibilities
- Technical Support: Provide prompt and effective technical support to our customers via email, phone, or online chat, addressing their technical issues, questions, and concerns.
- Issue Resolution: Diagnose and troubleshoot product problems, both cloud and software, and guide customers through problem-solving steps, ensuring timely resolution.
- Product Knowledge: Develop and maintain in-depth knowledge of the Connectifi product, staying updated with new features and updates.
- Documentation: Create and maintain clear and comprehensive technical documentation, example code, guides, and FAQs for customer self-help.
- Customer Education: Offer guidance, training, and best practices to customers, helping them utilize our products effectively and efficiently.
- Escalation Management: Escalate complex technical issues to the appropriate team within the company, and follow up on resolution to ensure customer satisfaction.
- Feedback Collection: Act as the voice of the customer by gathering and relaying valuable feedback to our product development team for continuous product improvement.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Proven experience in a technical support role, preferably in web and cloud based technologies.
- Strong understanding of cloud concepts and protocols.
- Excellent problem-solving and troubleshooting skills.
- Effective communication skills with a customer-centric approach.
- Patience, empathy, and the ability to convey technical information to non-technical customers.
- Experience with ticketing and CRM systems.
- Certification in AWS is a bonus.
Why Join Us
- Competitive salary, equity and benefits package.
- Opportunity to work with cutting-edge technology.
- Collaborative and supportive work environment.
- Ongoing professional development and training.
- Opportunity to make a significant impact on our customers' success.
At Connectifi, we value diversity and are committed to fostering an inclusive work environment. We encourage individuals of all backgrounds to apply, and we look forward to welcoming a customer-focused engineer to our team who is passionate about providing exceptional technical support.
If you are ready to join a dynamic company and help our customers achieve their application interoperability goals, apply now and be part of the Connectifi team!
Connectifi is an equal opportunity employer.
